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Booklet published in 1989 by the Pennsylvania School Boards Association: "Portraying a Positive Image -- a Guide to Effective Public Relations for Educational Office Personnel." An inside page says the book "will help secretaries and others who work in the education setting learn how to create a positive climate by their personal 'public relations' with staff members, parents, students and the public." Covers everythinig from why office staff are important representatives of the school or district to being part of the team, to telephone manners and organizing information. Even tips on recalling names and faces! You might call the Pennsylvania School Boards Association at 717-774-2331 They are $22 and they will pay the shipping. Anything under $30
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